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Handling Instructions
Store frozen and defrost as needed (Check out our blog for defrosting instructions). After defrosting, store product in refrigerated conditions and keep bag sealed. Do not store at room temperature…ever!
Product may arrive partially defrosted — it is perfectly fine to consume, place in freezer upon receipt or store refrigerated and consume within 2 days.
General Information
As pure as you can possibly get with nothing added or removed. Freshly frozen from our factory in Thailand for that same day as harvest taste.
Return Policy
Please be informed that we do not accept returns on perishable items. We carefully pack all items in insulated boxes with dry ice to ensure safe shipment. If you have questions or concerns before purchasing, please email us at info@coprawater.com and we are happy to help.
Shipping Policy
Due to heightened demand, please allow up to one to two weeks for our handling period. In busier times, it may take up to three to four weeks due to our unique logistics for frozen items specifically. Once shipped, you should receive your order within 1-2 days. For all deliveries, you will receive the tracking number via email.
Please note that we do not ship to locations addressed with P.O. boxes. Once shipped, you should receive your order within 3-4 days depending on delivery location. For all deliveries, please check the tracking number in the shipping confirmation email to ensure someone is at the address to receive the package. Copra must be stored immediately in the refrigerator or freezer as soon as your delivery arrives. We advise you place orders for days you will be available to receive the delivery.
Cancellation & Refund Policy
Order cancellation requests must be made by 4pm the following business day after your order was placed.
Refund/Replacement Policy: We consider refund or replacement order requests on a case by case basis. Copra does not refund orders that arrive partially defrosted as they are safe to consume. Please carefully read all product information before shipping an order. If you believe that the product you received is compromised or have any other complaints, please email us at info@coprawater.com with as much information as possible e.g. images.