Due to heightened demand, please allow 3–5 business days to process frozen products and 1–2 business days for ambient products. Processing times may be longer during peak periods, particularly for frozen items requiring specialized logistics.
Once shipped, frozen products typically arrive within 2 business days, and ambient products within 2–5 business days, depending on the shipping method and destination. A tracking number will be sent via email once your order ships.
To ensure safe delivery, we recommend monitoring your tracking number to confirm the expected delivery date. Please make sure someone is available to receive the shipment, especially for frozen items. Frozen products must be refrigerated or frozen immediately upon delivery.
We strongly encourage placing orders for dates when you will be available to receive the package to avoid exposure to ambient temperatures.