Shipping policy

Last updated: January 29, 2025

Domestic Shipping Policy

Perishable Products Shipping

All frozen products are stored frozen in temperature-controlled warehouses and carefully packed in insulated boxes with dry ice or gel packs to maintain proper temperatures during transit. This ensures the safe delivery of all perishable items.

Shipment Processing Time

Orders are processed within 2–5 business days depending on the purchased items. For perishable shipments, orders are only dispatched on Mondays through Wednesdays to help maintain product quality during transit. Please note that the shipment delivery time does not include order processing time.

Frozen Products

Frozen products are processed within 3–5 business days. Due to their perishable nature, shipments are sent Monday through Wednesday only. This scheduling helps ensure that packages arrive within the optimal delivery window. Shipping time is in addition to the processing time.

Non-Perishable Products

Non-perishable products are processed within 2–3 business days. Processing and shipping times may be extended during periods of high order volume.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We use a combination of shipping services, depending on the product and shipping destination.

  • Frozen Products: Shipped via FedEx 2Day® or FedEx Home Delivery®
  • Non-Frozen Products: Shipped via FedEx Home Delivery®

Estimated Delivery Timeframes

  • FedEx 2Day®: 2 business days
  • FedEx Home Delivery®: Frozen products 2 business days. Ambient products 2–5 business days

Shipment to P.O. Boxes or APO/FPO Addresses

Please note that we are unable to ship to locations addressed with P.O. boxes or APO/FPO addresses.

Shipment Confirmation and Order Tracking

Once your order has been shipped, you will receive an email notification containing a tracking number. Please allow up to 48 hours for tracking information to become available.

If you do not receive your order within 5 business days of receiving your shipping confirmation email, please contact us at info@copracoconuts.com with your name and order number so we can assist you.

Customs, Duties, and Taxes

Copra Inc. is not responsible for any customs fees, duties, or taxes applied to your order. All additional charges imposed during or after shipping are the sole responsibility of the customer.

Damages

Copra Inc. is not responsible for products that are lost or damaged during transit. If you receive an order that is damaged, please contact the shipping carrier or our customer support team to initiate a claim.

To process a damage claim, the following documentation is required:

  • Photographic or video evidence clearly showing the damaged item(s)
  • Images of all original packaging materials, including the shipping box, insulation, and any protective materials

All packaging materials and damaged goods must be retained until the claim has been fully reviewed. Requests for refunds or replacements may be denied if adequate documentation is not provided.

Handling Instructions

Our frozen coconut products must be stored immediately in the refrigerator or freezer upon delivery. We strongly recommend placing orders for days when you will be available to receive the shipment to avoid unnecessary exposure to ambient temperatures.

Products should be kept frozen and defrosted as needed. (Refer to our video for detailed defrosting instructions.) Once defrosted, the product must be stored under refrigeration with the package securely sealed. Do not store at room temperature at any time.

In some cases, products may arrive partially defrosted due to transit conditions. This is safe. Upon receipt, you may either place the product directly into the freezer or keep it refrigerated and consume it within 2 days, depending on the item.

Returns, Refunds, and Replacements

Due to the perishable nature of our products, we do not accept returns on any perishable items.

All orders are packed with care in insulated packaging using dry ice or gel packs to help ensure safe delivery. However, refunds or replacement orders may be considered on a case-by-case basis.

To be eligible for a refund or replacement, customers must provide clear photographic or video evidence of the issue, along with a detailed description and the original order number. This includes:

  • Images or videos showing the damaged or compromised product
  • Photos of all original packaging materials, including the box, insulation, and cooling elements

Requests submitted without sufficient evidence will not be reviewed or approved.

International Shipping Policy

At this time, we do not provide shipping outside the United States.

For more information, email info@copracoconuts.com.