FAQ:

General

why are young Thai "nam hom" coconuts are the best?

“Nam Hom” translates into fragrant water. As indicated by their name, “Nam Hom” coconuts have a delicate aroma and are most renowned for their sweet, refreshing coconut water. On an agricultural level, Thailand has mineral-rich soil, abundant water and year-round sun to guarantee natural sweetness. Ratchaburi Province, Thailand is the home to Copra’s factory and source to all its coconuts.

why are copra's products shipped frozen?

Copra’s coconuts are picked at peak freshness and extracted same day as harvest. We minimally process and then immediately freeze our products to retain maximum taste, nutrition and quality.

how do I thaw copra's products?

Best practice is to let them sit in refrigerated conditions for 24-48 hours. In a rush? Check out our blog for more tips.

how is copra sustainable?

We work with farmers who practice organic, biodiverse agriculture. We are currently working on a way to repurpose all of our coconut husks and are constantly looking for ways to become more sustainable! Learn more about us.

Are copra's coconuts non-gmo?

Yes, although not officially certified. Copra’s coconuts are naturally non-GMO as they are perfectly adapted to their environments and have never been genetically modified. Our young coconuts are also certified organic which encompasses non-GMO. More here.

DIETARY CONCERNS FAQ

if allergic to tree nuts, can i consume coconut?

Though coconuts are technically a category of fruit known as drupe, the FDA does classify them as a tree nut. It depends on your specific allergy, typically people who are allergic to tree nuts are not allergic to coconuts. Regardless of a tree nut allergy, you are safe with our coconut nectar which is tapped from the flower of the coconut palm! 

is sugar added to copra's coconut water?

Never!!! We single source “Nam Hom” coconuts, actually the sweetest coconut variety in Thailand and the world! Copra’s products are 100% pure with no added sweeteners.  

Can I consume copra if i am lactose intolerant?
Our products are 100% dairy-free.

RETAIL PRODUCT FAQ

Where can I find Copra in retail stores?

You can buy our retail products on our online store and Amazon. Depending on your local area, we can help find businesses selling our products. Email info@coprawater.com for more info.

does copra sell coconut milk and nectar to retail?

Currently, our Coconut Milk and Coconut Nectar are only sold for wholesale and private label.

Shipping policy

Your package will ship via FedEx. Use your FedEx tracking number in the shipping confirmation email to track your package in transit. For Friday delivery, order no later than Tuesday. Due to perishability, orders placed on Wednesday or later will be shipped the following week.

return policy

Please be informed that we do not accept returns on perishable items. We carefully pack all items in insulated boxes with dry ice to ensure safe shipment. If you have concerns about hot weather or perishability, please choose overnight or 2 day shipping options. If you have questions or concerns before purchasing, please email us at info@coprawater.com and we are happy to help.

Why is the coconut water pink?

 This is a totally natural process that occurs because of the polyphenols and antioxidants naturally present in “Nam Hom” coconut water. Because Copra’s Coconut Water is 100% pure, not from concentrate, and as close to cracking the coconut as you can get, the composition of antioxidants will differ by coconut. So the shade of pink, sweetness and aroma may differ by bottle. Taste the differences!

How many coconuts are in each pack of coconut meat or bottle of coconut water?

Check out our blog for portion information!

is the 16oz or 1L of coconut water safe to drink when pregnant?

Yes! The coconut water has been processed and safe for pregnant women.

WHY DON'T YOU USE GLASS BOTTLES? AND ARE YOUR PLASTIC BOTTLES BPA FREE?

 We would love to use glass but the weight makes it uneconomical, and very fuel inefficient, to ship from Thailand. Please help us recycle! All of our packaging is 100% BPA free.