FAQ

Frequently Asked Questions

How to manage subscriptions

Please refer to this link for our detailed guide on how to manage subscriptions.

How do I handle and dispose of packaging?

Place your Copra immediately in the freezer or refrigerator as soon as your delivery arrives (shelf life is noted on each product's page).

The external corrugated box can be recycled. The green cell foam is made from US-grown corn and is certified compostable. It is not a recyclable material. Rinse down the sink for easy disposal or reuse as a natural plant food or fire-starter.

Dispose of the dry-ice only once it has fully evaporated.

How do I check if my order has been shipped?

We ship via FedEx. Once your order is shipped, you will receive an email with a tracking number. Please monitor the tracking to ensure someone is available to receive it.

Can I buy in-store?

Copra is available direct-to-consumer at copracoconuts.com, which allows us to provide the best experience possible to our customers.

Why is Copra more expensive on Amazon?

The price includes shipping and fees from selling on Amazon. It is more cost-efficient to purchase from us directly on our online store.

Can I try Copra before I buy?

Follow us on Instagram and subscribe to our newsletter to be the first to know about events, giveaways, and other ways you can try us!

Is the Coconut water safe to drink when pregnant?

Yes! The coconut water has been minimally processed and is safe for pregnant women.

Why don't you use glass bottles?

We would love to use glass; however, the weight makes it uneconomical and very fuel inefficient to ship from Thailand. Please help us recycle! All of our packaging is 100% BPA free.

How many times can I re-freeze my Copra products?

Unlike the coconut water that can be re-frozen multiple times, the coconut meat and coconut smoothie should not be re-frozen more than once.

Is it ok if my Copra product is partially defrosted upon arrival?

Since Copra products have a refrigerated shelf life, they are perfectly fine to consume if partially defrosted upon arrival. Either consume or store in the freezer right away.

Handling Instructions

Store frozen and defrost as needed (check out our video for defrosting instructions). After defrosting, store the product in refrigerated conditions and keep the package sealed. Do not store at room temperature... ever!

Product may arrive partially defrosted – it is perfectly fine to consume. Place in freezer upon receipt or store refrigerated and consume within 2 days.

We do not accept returns on perishable items. We carefully pack all items in insulated boxes with dry ice or gel packs to ensure safe delivery. Questions? Email info@copracoconuts.com.

Order Cancellations

Order cancellations must be requested before 4:00 PM EST on the next business day following the date the order was placed. Requests submitted after this time may not be accommodated due to the time-sensitive handling of perishable products.

Returns, Refunds & Replacements

Please refer to this link to check our Refund Policy.

Shipping

Please refer to this link to check our Shipping Policy.